Have questions?

Phone: 541-344-2600
Fax: 541-344-3317

Billing Frequently Asked Questions

Why am I receiving more than one bill for the same surgery?
There are a number of separate charges associated with your surgical procedure. You MAY receive charges from several companies.

  • McKenzie Surgery Center
  • Anesthesia
  • Your surgeon’s office – his/her fee for performing your surgery
  • Your pathologist – services for tissue specimens removed during surgery requiring further examination

What type of credit cards do you accept?
We accept all major credit cards such as Visa, Mastercard, Discover, American Express and CareCredit. You are welcome to visit the CareCredit website at: www.carecredit.com to pre-apply for their services before your date of surgery. WE ARE UNABLE TO ACCEPT CASH.

When should I expect my first bill?
We will bill you any balance due after your insurance company has paid your claim. There may be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.

Do you charge interest?

Are we able to set up a payment plan?
We do ask that all balances are paid in full within 90 days.  If you encounter problems paying within the 90 days, please contact our office immediately at 541-344-2600 and ask for our billing department.

What is your credit and payment policy?
Full payment is due within 90 days of your first statement. Self pay procedures must be paid in full with a credit card, money order or cashiers check by 3 business days prior to surgery.

We strongly encourage you to personally contact your insurance company about your upcoming surgery.  It is mandatory that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your surgery date.  You may be penalized by your insurance company if you don’t follow your policy guidelines.  You must understand what your benefits cover and how this may affect you financially.

We will submit insurance claims for you.  We may request that your deductible, copay and coinsurance amounts are paid on or before your date of surgery.  You will receive a notice from us regarding the amount to pay.  Self pay accounts must be paid in full by 3 business days before surgery.   A financial agreement must be signed at check in.  All fees collected are estimates, you will be billed for any balance remaining after insurance has paid.

If you anticipate difficulty in paying your bill within the 90 day period please let us know immediately.